What to Do When Google Authenticator is Not Working on ...

I am trying to Reset Google Authenticator but I can't seem to be getting anywhere, thanks to Binance. Does it really have to be this complicated?

I have tried to reset my account twice today but every time I submit my verification, the support team come up with a lame excuse as to why I failed.

The first time it was denied because I didn't have my full face showing.
When I took the selfie again with my full face, I got a message saying the 2nd selfie was different from the first one.

To me, this is an absolute waste of time and I would never have signed up if I knew it would be such a nightmare.

I am nearly getting fed up of the whole process, to be honest.

I have had enough. All I want to do is to reset my account. If I have given you the rest of my details as correctly as they should be, I don't see the reason why it's got to be this complicated, unnecessarily.


submitted by misembatya to binance [link] [comments]

I factory reset my phone and therefore wiped my google authenticator app. Luckily i backed up those codes elsewhere. What process should i take to not have to any interruptions to my services that use google auth (like binance).

submitted by LionTigerWings to BinanceExchange [link] [comments]

How to reset Google Authenticator on Binance?

When I upgraded phones my google Authenticator code did not transfer. I have tried to do a manual reset of it, but it requires information like BTC value of funds in my Binance account.
The problem is, I can't see the value of my funds without logging in, which I need my 2FA code to do. Emailing Binance just gets me a link for manual reset which has already failed.

Does anyone have any experience with this manual reset or with getting more than just an auto email from Binance? It seems like the easiest thing would be to disable 2FA just for a few minutes in order to log in and the re-enable it, but I'm pretty new to this space.
submitted by AGameofDawgs to CryptoCurrency [link] [comments]

Can Binance please fix the Google Authenticator reset? It's very hard for older people who lose their phones and passwords every few weeks.

I been helping my mother and I go through the process to confirm the last transaction amounts and deposit address etc. And she submits her Drivers License then it says it will be approved in 7 -10 days or something so then I don't hear anything for few weeks and then I try to relogin and it's still asks for Google Authenticator to login as if I never went though process to reset it.
At least send an email out letting us know whats going on a bit more. Ive been at this for 3 weeks and is my 3rd attempt at resetting and I dont know whats going on.
Can I have some more customer support please? Why is it still asking for Google Authenticator code after reset?
submitted by wealthjustin to BinanceExchange [link] [comments]

Lost Phone but Binance Submit Google Authenticator Reset Ticket Page is Broken

What do I do??? I'm hoping I can get help here but Binance's own website sends me to a broken down website page when I try to click the link to send in 3 identification documents? No idea what I can do
submitted by alecinct123 to binance [link] [comments]

Google authentication reset with binance

They are asking for some information that I do not feel is obtainable.
_________________________________________________________________________________________________
question 1:
Please enter your Binance IOTA recharge address.
You may locate this address in past transaction records from other exchanges or personal wallets.
question 2:
Please enter the amount of IOTA that you currently hold on Binance.
question 3:
Please enter the amount of IOTA in the most recent deposit of IOTA to your Binance account.
You may find this amount in past transaction records from other exchanges or personal wallets.
question 4:
Please enter the estimated BTC value of all funds in your Binance account.
You may find this in the Funds page of your Binance account, under Estimated Value (BTC).
___________________________________________________________________________________________________
If you know how to get this information out of the Iota Light wallet 2.57 please let me know because the rest of the info is in the Binance account that I can not access.
I have already attached 13 times in the wallet and it does not show the transfers out of my wallet to binance just shows a bundle hash and the balance of 0i.
Thanks for any advice other then dude write down your google authenticator code.... yeah I used the QR code. never saw it.
FYI the funding path was complex. USD to Bitcoin at Coinbase. Bitcoin from Coinbase to Bitcoin at Binance. Bitcoin to IOTA at Binance. Iota from Binance to Iota wallet Nov 30, 2017. Iota wallet to Iota on Binance 4-18-18. Iota to US tether on Binance. USDT from Binance to USDT on Kraken.
notes on question 1: I am assuming the Binance IOTA recharge address is the one I sent to on 4-18-18.
notes on question 2: Of course after selling IOTA to USDT it left me with some weird . something so I can not answer question 2.
Notes on question 3: I did not transfer all of my iota out of my wallet, but I later dabbled with adding more accounts and I think i somehow transfered the balance from one seed to one of the others. BUT i cant find the history to tell me if this is correct
notes on question 4: Really ? you want a total from an account that i cant log into?
submitted by Jstillings to Iota [link] [comments]

The events of a SIM swap attack (and defense tips)

Posted this on Coinbase and someone recommend it also be posted here. The information below on an attempted SIM swap attack was pieced together through a combination of login and security logs, recovering emails initiated by the attacker that were deleted and then deleted again from the trash folder, and learning from AT&T’s fraud representatives. The majority if this is factual, and we do our best to note where we are speculating or providing a circumstantial suspicion. TLDRs at the bottom.
The full story:
We were going about our business and received a text from AT&T that says “…Calls & texts will go to your new phone/SIM card. Call 866-563-4705 if you did not request.” We did not request this, and were suspicious that the text itself could be a phishing scam since we searched the phone number and it wasn’t overtly associated with AT&T. Thus, we tried calling AT&T’s main line at 611 but all we hear is beep beep beep. The phone number is already gone. We use another phone to call AT&T and at the same time start working on our already compromised email.
While we didn’t see everything real time, this is what the recovered emails show. In less than 2 minutes after receiving the text from AT&T, there is already an email indicating that the stolen phone number was used to sign into our email account associated with Coinbase. 2 minutes after that, there is an email from Coinbase saying:
"We have received your request for password reset from an unverified device. As a security precaution, an e-mail with a reset link will be sent to you in 24 hours. Alternatively, if you would like your password reset to be processed immediately, please submit a request using a verified device.
This 24 hour review period is designed to protect your Coinbase account."
This is where Coinbase got it right to have a 24 hour review period (actually a recovery period) before allowing the password to be reset. However, the attackers knew this and planned to steal the second email from Coinbase by setting email rules to forward all emails to a burner address and also have any emails containing “coinbase” re-routed so they don’t appear in the Inbox. 5 minutes later, they request a password reset from Gemini and the password was reset to the attacker’s password within a minute after that. The next minute they target and reset DropBox’s password followed immediately with Binance. Less than 2 minutes later, an email from Binance indicates that the password has been reset and another email arrives a minute later indicating a new device has been authorized.
It’s at this point that we begin locking the attacker out by (1) removing the phone number as 2FA (2) changing the email password, (3) and three forcing a logout of all sessions from the email. There was a bit of back and forth where they still had an active login and re-added the stolen phone number as 2FA.
They added only one more password reset to a gaming account that was not deleted. I can only suspect that was a decoy to make it look like the attack was directed at gaming rather than finances.
The Gemini and Binance accounts were empty and effectively abandoned, with no balances and inactive bank accounts (if any), and no transactions in 1-3 years. DropBox had no meaningful files (they probably look for private keys and authenticator backups) and the phone number they stole from us was suspended, so as far as the attacker is concerned, there is no meat on this bone to attack again… unless they had inside information.
This is where I suspect someone internal at Coinbase receiving wire deposits has been compromised in tipping off ripe accounts – accounts with new and somewhat large balances. We had completed a full withdrawal of funds from Coinbase earlier in the year, and had a balance of less than $20 heading into May. Deposits to Coinbase staggered in to get above six figures through mid-May then stopped. The attack occurred 7 days after the last large wire deposit was made to Coinbase.
From the perspective of an attacker that had no inside information, we were a dead end with abandoned Gemini and Binance accounts with zero balances and stale transactions, no DropBox information, and the suspended phone number access. Our Coinbase deposits were known to no one except us, Coinbase, and our bank. We were also able to stop the hacker’s email forwarding before Coinbase’s 24 hour period to send the password reset, so this one didn’t work out for the attackers and it would make sense for them to move on to the next rather than put efforts into a second attack only for Coinbase - for what would appear to be a zero-balance Coinbase account based on the other stale accounts.
Then…23 hours and 42 minutes after the first attack, another message from AT&T “…Calls & texts will go to your new phone/SIM card. Call 866-563-4705 if you did not request.” Here we go again. We had been confident in AT&T’s assurances that our account had been locked and would not be SIM swapped again, so we unwisely added the phone number back to our email account as a backup (it’s now removed permanently and we use burner emails for account recovery like we should have all along).
Upon seeing that our phone number had been stolen again I knew they were after the Coinbase reset email that was delayed by 24 hours from Coinbase as part of their security. We did 4 things within 2 minutes of that text: (1) removed the phone number again from the email account – this time for good, (2) market sell all Bitcoin on Coinbase, (3) withdraw from Coinbase, (4) have AT&T suspend service on the phone line.
In speaking with AT&T, they were floored that our SIM would be transferred again in light of all the notes about fraud on the account and the PIN being changed to random digits that had never been used by us before. Based on the response of disbelief from AT&T on the second port, I suspect that this attack also involved a compromised AT&T employee that worked with the attacker to provide timely access to the Coinbase password reset email. Apparently, this has been going on for years: https://www.flashpoint-intel.com/blog/sim-swap-fraud-account-takeove
with phone carrier employees swapping SIMs for $80s a swap.
Remember that most of this was hidden in real time, and was only known because we were able to recover emails deleted from Trash by the attacker.
Since we require any withdrawals to use Google Authenticator on Coinbase, our funds may have been secure nonetheless. However, under the circumstances with attackers that were apparently working with insiders to take our phone number twice in attempts to steal Bitcoin, and it being unknown if they had additional tools related to our Google Authenticator, we decided it was safer on the sidelines. The coins were held on the exchange for a quick exit depending on whether Bitcoin was going to break up or down from $10,000. A hardware wallet is always safest, but we were looking to time the market and not have transaction delays.
For some some security recommendations:
AT&T: If you are going to send a text saying that calls and texts are moving to a new number, provide a 10 minute window for the phone number to reply with a “NO” or “STOP” to prevent the move. This can escalate the SIM dispute to more trusted employees to determine who actually owns the line. Don’t let entry level employees swap SIMs.
Coinbase: Do not default to phone numbers as 2FA. Also, if someone logs in successfully with the password before the 24 hours are up, the password is known and there is no need to send the password reset email again for attacker to have forwarded to them. At least have an option to stop the password reset email from being sent. We did not tag our account at Coinbase with fraud because of the stories of frozen funds once an account is tagged. I’m not sure what the solution is there, but that is another problem.
Being a trader, it would be nice to think of Coinbase as any other type of security brokerage where your assets are yours (someone can’t steal your phone number and transfer your stocks to their account). We fell into that mindset of security, yet this experience has reminded us of the uniqueness of cryptocurrency and the lack of custodial assurance and insurance from exchanges because of the possession-is-everything properties of cryptocurrency.
As many have said before, 2FA with a phone number quickly becomes 1-factor authentication as soon as that phone number is associated with password recovery on your email or other accounts. Our overall recommendation is to avoid having a phone number associated with any recovery options across all your accounts.
TLDR on the process:
Scammers will steal your phone number (in our case twice in 24 hours) and use your phone number to access your email and accounts. They will use your email to reset passwords at financial accounts and file hosting such as DropBox. They will then use that combination to transfer any assets they can access from your accounts to theirs. They will do their best to hide this from you by
(1) not resetting your email password so as to raise suspicion,
(2) immediately delete any password reset emails you may receive from financial accounts to hide them from you,
(3) attempt to forward all emails sent to your address to a burner email, and
(4) set email rules to forward emails containing “coinbase” to an email folder other than your Inbox so that you don’t see the transactions and password reset emails that arrive to your inbox.
TLDR on defense tips: If your phone stops working or you receive a text of your number being ported do the following as soon as possible:
(1) log into your email account(s) associated with your financial accounts and remove your phone number as 2FA immediately
(2) change your email password,
(3) force a logout of all sessions from your email (at this point you have locked them out), then
(4) check your mail forwarding settings for forwards to burner addresses,
(5) check your mail rules for rerouting of emails from accounts such as Coinbase, and
(6) call your carrier to have them suspend service on your lost phone number and ask them to reinstate your SIM or get a new SIM. This will require a second phone because your personal phone number has been stolen.
We hope this helps some others be safe out there in protecting their coins. The more we know, the more we can protect ourselves. Wishing you all the best!
submitted by etheregg to CryptoCurrency [link] [comments]

How long does 2FA reset take?

Hello everyone!
I haven't logged onto Binance in about a year. I broke my phone that my Google Authenticator was on and changed computers. Still have all the details, but obviously need to reset 2FA
I've followed the three step process (upload front and back of ID, upload selfie) - just wondering how long it takes and what happens from here?
submitted by dudefooddude504 to binance [link] [comments]

The events of a SIM swap attack directed at Coinbase (and defense tips)

The information below on an attempted SIM swap attack was pieced together through a combination of login and security logs, recovering emails initiated by the attacker that were deleted and then deleted again from the trash folder, and learning from AT&T’s fraud representatives. The majority if this is factual, and we do our best to note where we are speculating or providing a circumstantial suspicion. TLDRs at the bottom.
The full story:
We were going about our business and received a text from AT&T that says “…Calls & texts will go to your new phone/SIM card. Call 866-563-4705 if you did not request.” We did not request this, and were suspicious that the text itself could be a phishing scam since we searched the phone number and it wasn’t overtly associated with AT&T. Thus, we tried calling AT&T’s main line at 611 but all we hear is beep beep beep. The phone number is already gone. We use another phone to call AT&T and at the same time start working on our already compromised email.
While we didn’t see everything real time, this is what the recovered emails show. In less than 2 minutes after receiving the text from AT&T, there is already an email indicating that the stolen phone number was used to sign into our email account associated with Coinbase. 2 minutes after that, there is an email from Coinbase saying:
"We have received your request for password reset from an unverified device. As a security precaution, an e-mail with a reset link will be sent to you in 24 hours. Alternatively, if you would like your password reset to be processed immediately, please submit a request using a verified device.
This 24 hour review period is designed to protect your Coinbase account."
This is where Coinbase got it right to have a 24 hour review period (actually a recovery period) before allowing the password to be reset. However, the attackers knew this and planned to steal the second email from Coinbase by setting email rules to forward all emails to a burner address and also have any emails containing “coinbase” re-routed so they don’t appear in the Inbox. 5 minutes later, they request a password reset from Gemini and the password was reset to the attacker’s password within a minute after that. The next minute they target and reset DropBox’s password followed immediately with Binance. Less than 2 minutes later, an email from Binance indicates that the password has been reset and another email arrives a minute later indicating a new device has been authorized.
It’s at this point that we begin locking the attacker out by (1) removing the phone number as 2FA (2) changing the email password, (3) and three forcing a logout of all sessions from the email. There was a bit of back and forth where they still had an active login and re-added the stolen phone number as 2FA.
They added only one more password reset to a gaming account that was not deleted. I can only suspect that was a decoy to make it look like the attack was directed at gaming rather than finances.
The Gemini and Binance accounts were empty and effectively abandoned, with no balances and inactive bank accounts (if any), and no transactions in 1-3 years. DropBox had no meaningful files (they probably look for private keys and authenticator backups) and the phone number they stole from us was suspended, so as far as the attacker is concerned, there is no meat on this bone to attack again… unless they had inside information.
This is where I suspect someone internal at Coinbase receiving wire deposits has been compromised in tipping off ripe accounts – accounts with new and somewhat large balances. We had completed a full withdrawal of funds from Coinbase earlier in the year, and had a balance of less than $20 heading into May. Deposits to Coinbase staggered in to get above six figures through mid-May then stopped. The attack occurred 7 days after the last large wire deposit was made to Coinbase.
From the perspective of an attacker that had no inside information, we were a dead end with abandoned Gemini and Binance accounts with zero balances and stale transactions, no DropBox information, and the suspended phone number access. Our Coinbase deposits were known to no one except us, Coinbase, and our bank. We were also able to stop the hacker’s email forwarding before Coinbase’s 24 hour period to send the password reset, so this one didn’t work out for the attackers and it would make sense for them to move on to the next rather than put efforts into a second attack only for Coinbase - for what would appear to be a zero-balance Coinbase account based on the other stale accounts.
Then…23 hours and 42 minutes after the first attack, another message from AT&T “…Calls & texts will go to your new phone/SIM card. Call 866-563-4705 if you did not request.” Here we go again. We had been confident in AT&T’s assurances that our account had been locked and would not be SIM swapped again, so we unwisely added the phone number back to our email account as a backup (it’s now removed permanently and we use burner emails for account recovery like we should have all along).
Upon seeing that our phone number had been stolen again I knew they were after the Coinbase reset email that was delayed by 24 hours from Coinbase as part of their security. We did 4 things within 2 minutes of that text: (1) removed the phone number again from the email account – this time for good, (2) market sell all Bitcoin on Coinbase, (3) withdraw from Coinbase, (4) have AT&T suspend service on the phone line.
In speaking with AT&T, they were floored that our SIM would be transferred again in light of all the notes about fraud on the account and the PIN being changed to random digits that had never been used by us before. Based on the response of disbelief from AT&T on the second port, I suspect that this attack also involved a compromised AT&T employee that worked with the attacker to provide timely access to the Coinbase password reset email. Apparently, this has been going on for years: https://www.flashpoint-intel.com/blog/sim-swap-fraud-account-takeove with phone carrier employees swapping SIMs for $80s a swap.
Remember that most of this was hidden in real time, and was only known because we were able to recover emails deleted from Trash by the attacker.
Since we require any withdrawals to use Google Authenticator on Coinbase, our funds may have been secure nonetheless. However, under the circumstances with attackers that were apparently working with insiders to take our phone number twice in attempts to steal Bitcoin, and it being unknown if they had additional tools related to our Google Authenticator, we decided it was safer on the sidelines. The coins were held on the exchange for a quick exit depending on whether Bitcoin was going to break up or down from $10,000. A hardware wallet is always safest, but we were looking to time the market and not have transaction delays.
For some some security recommendations:
AT&T: If you are going to send a text saying that calls and texts are moving to a new number, provide a 10 minute window for the phone number to reply with a “NO” or “STOP” to prevent the move. This can escalate the SIM dispute to more trusted employees to determine who actually owns the line. Don’t let entry level employees swap SIMs.
Coinbase: Do not default to phone numbers as 2FA. Also, if someone logs in successfully with the password before the 24 hours are up, the password is known and there is no need to send the password reset email again for attacker to have forwarded to them. At least have an option to stop the password reset email from being sent. We did not tag our account at Coinbase with fraud because of the stories of frozen funds once an account is tagged. I’m not sure what the solution is there, but that is another problem.
Being a trader, it would be nice to think of Coinbase as any other type of security brokerage where your assets are yours (someone can’t steal your phone number and transfer your stocks to their account). We fell into that mindset of security, yet this experience has reminded us of the uniqueness of cryptocurrency and the lack of custodial assurance and insurance from exchanges because of the possession-is-everything properties of cryptocurrency.
As many have said before, 2FA with a phone number quickly becomes 1-factor authentication as soon as that phone number is associated with password recovery on your email or other accounts. Our overall recommendation is to avoid having a phone number associated with any recovery options across all your accounts.
TLDR on the process:
Scammers will steal your phone number (in our case twice in 24 hours) and use your phone number to access your email and accounts. They will use your email to reset passwords at financial accounts and file hosting such as DropBox. They will then use that combination to transfer any assets they can access from your accounts to theirs. They will do their best to hide this from you by
(1) not resetting your email password so as to raise suspicion,
(2) immediately delete any password reset emails you may receive from financial accounts to hide them from you,
(3) attempt to forward all emails sent to your address to a burner email, and
(4) set email rules to forward emails containing “coinbase” to an email folder other than your Inbox so that you don’t see the transactions and password reset emails that arrive to your inbox.
TLDR on defense tips: If your phone stops working or you receive a text of your number being ported do the following as soon as possible:
(1) log into your email account(s) associated with your financial accounts and remove your phone number as 2FA immediately
(2) change your email password,
(3) force a logout of all sessions from your email (at this point you have locked them out), then
(4) check your mail forwarding settings for forwards to burner addresses,
(5) check your mail rules for rerouting of emails from accounts such as Coinbase, and
(6) call your carrier to have them suspend service on your lost phone number and ask them to reinstate your SIM or get a new SIM. This will require a second phone because your personal phone number has been stolen.
We hope this helps some others be safe out there in protecting their coins. The more we know, the more we can protect ourselves. Wishing you all the best!
submitted by etheregg to CoinBase [link] [comments]

Binance is keeping my money and doesn't solve my multiple tickets! 1 year of submitting tickets not solved yet !!

I opened 1 Binance account during the 2017 bull run with a little money then lost the google authenticate so I was trying to get that solved through support tickets but it was taking so long since their support was slammed at the time so I opened a second account to be able to continue trading.
at some point, the google authenticator was reset on the first account so now I had 2 accounts, all good it seemed.
sometime in early 2019 I decided I wanted to sell out of all the junk on my account and liquidate to BTC and ETH and move it all to coinbase for safety reasons, when trying to do this Binance thought it was probably someone hacking the accounts and stealing the funds because I guess if someone stole an account that would be the move they would do, so they froze the two accounts and asked me to verify my identity, fair enough so I did, but here comes the problem. you can only own 1 Binance account per identity, so I was able to verify one but the second one doesn't ever get accepted even if I use a different proof of ID, for example, passport instead of ID card. I keep submitting tickets at first they asked me impossible questions like whats your IP address when you opened the account but I changed internet providers since then so have no idea, also it might have been in a free wifi zone of a restaurant really not sure where I opened it was like 2-3 years back. And other questions like what day did you open it... who would possibly know that for something 2-3 years back. At this point, they don't even answer the tickets! they just go unanswered
I don't know what to do when I opened the account I invested around 20,000$ I think, now its only worth around 4,000$ but they will not give it back. this has been going on for a year and it feels like they stole the funds from me!
this is my help ticket on Binance: 2406883
if someone from Binance is looking at this, can you please send my funds back to me I just want control on my funds, at this point, I have been submitting tickets for a year!!!! just please give me back my crypto!
submitted by dmaster1 to binance [link] [comments]

TIFU by losing over $10,000 from letting an old lady call her grand kids on my cell phone

So this actually happened yesterday. I’m feeling all sorts of different feelings right now. I have google authenticator installed on my phone. For those who don’t know, google authenticator is an app that's connected to your smartphone and make logging in more secure because you have to type in the exact code that’s sent to your phone. When signing up for google authenticator you also get a backup code in case you lose your phone or get a new phone and want to continue using the same Google Authenticator account. My lifestyle is very connected with my online content so I connected lots of apps to my google Authenticator or to my phone number to authenticate. My first fuck up is when I saved my back up code as a screenshot in my phone’s files. I really didn’t it was a big deal because I never lose my phone and I always had access to it. I also connected a lot of accounts to Google Authenticator such as my email, my YouTube account and my binance cryptocurrency wallet. Yesterday I was at the bus stop heading to get some lunch. I was using my phone and an older lady with wrinkled shaky hands asked to borrow my phone so she can call her grand kids. I was relatively fit, I’m young, I’m athletic so I was pretty confident this lady can’t outrun me if she decided to run with my phone. I asked her for the number she was calling, I type it in and handed my phone over to her so she can talk with her grandkids. I proceeded to step back but not too far away. Less than a minute later the lady handed the phone back to me and said that my phone wasn’t working. The screen had red and black Chinese characters on it. I was very confused because it was working just fine just before I handed my phone to her and it was apparently factory reset. Apparently my phone (the Chinese One Plus 3) had a security feature in it that I didn’t know about that will factory reset the entire phone if too many attempts at the fingerprint sensor is made. So I had to go through the entire phone rest process again, had to hunt down Wi-Fi so I can reinstall all my apps from my google play account. I checked my contacts and only my contacts saved on my sim card were still there. All my photos have been gone except for the photos I’ve taken because thank the lord for google drive. I lost a lot of files but it was okay, if I lost it then I lost it. The fuck up hit me when I tried to access my Gmail account because I set it to ask for my personal Google Authenticator code whenever I logged in, I opened my Google Authenticator app and it had been reset too. I scoured all my files, plugged in my phone to the computer and did everything I could but the backup code screenshot had been deleted along with other files on my phone. I was still like oh well no problem I have another email I could use and I can always make another YouTube account. I’ve been casually involved with Cryptocurrency for the past year and a half and put in a few hundred here and there. I’ve had some highs and lows with cryptocurrency but the last I checked I had roughly $12,000 dollars in holdings on my crypto wallet. Because my crypto wallet is so important I set it so I would need to provide my Google Authenticator code every time I logged in but I don’t have access to my Google Authenticator anymore … so effectively I’m cut off from accessing my crypto holdings that I worked so hard to build up for.
TL;DR I let a sweet old lady use my phone at the bus stop, triggered the fingerprint sensors too many times and factory reset my phone and my ability to access my cryptocurrency account.
Edit: just want everyone to know im in the process of removing my google authenticator from binance. Process will take a week or so but i should have my moola back. It's been a wild ride.
submitted by Tac0s9 to tifu [link] [comments]

Account was compromised, questions about how they got past 2fa

This morning my account was compromised once my email provider was hacked. They were able to request a change pw link and get in / change my PW. How is this possible with out the 2fa key?
Another question is... I locked my account instantly after getting the you PW has changed email, changed PW, and am in the process of unlocking it but is there anything I can do to see if my assets are safe? Sent in my ID and Unlock request... going to be a long 7 - 10 busniess days if I cant get any peace of mind...
submitted by IhateTuna to binance [link] [comments]

How to get back my 2FA account when I have backup codes ?

So I don't have access to my old phone, but I have my google backup code. When scanning the QR code from google authenticator I only get my google account in google Authenticator. Now I have the backup codes from my google account, which I assumed would allow me to recover my cryptocurrencies 2FA accounts, but I don't see anywhere where I can input those codes.
Last time I lost my phone I had to ask binance etc with pictures to get my 2FA reset. I hope I don't have to do that again!? If so how can I prevent this beside not losing my phone ?
submitted by k0ntrol to CryptoCurrency [link] [comments]

My binance account possibly hacked

Please help me if you have had such issue with your account. Today I tried to watch my binance app on my phone as I usually do every few hours to see my transactions are updated. When opened my app, it already logged off and asked for login again which I did. When enter username and password and clicked login it said your password is wrong, so I thought I forgot my password and later read on paper and did nothing. Few minutes later, when checked my email i got 3 emails from binance: the first one said you asked for password reset, the second one which appeared after 4 min, said your password change was successful. The 3rd email said reset your Google authenticator. What I did just follow the security measure and disable my account and contact binance support team which so far waiting for their response. I got those 3 emails while I didn't ask for any of those action. Not asked for password reset, not changed my password, not ask to reset my Google authenticator. Any of you guy have had such issue before? Also if enlighten me how think like this happens with binance at it has few layers of security?
submitted by coins_fan to binance [link] [comments]

Google authenticator new smartphone not working

Hello,
sorry if this has been asked already several times, but I cant find a helping solution. Ive lost my old smartphone but gladly wrote down the QR code. Now I downloaded the app on my new phone and entered the code but the new codes to login arent correct. Please help!
submitted by Epyco to binance [link] [comments]

Google Authenticator new phone

SOLVED! Solved this really quickly by reading the sticky on the top of this thread. After I made the ticket I received a ticket number on my email. I them downloaded Telegram and joined the Binance English support group. They solved it in 2 minutes.
Greetings, I just got a new phone and re-installed the google Authenticator app. Alas, I cannot og in to my binance account because all the codes are gone. I have sent all necessary documents to binance support to have it reset but it is taking a long time. Is there another way to fix this?
submitted by Burrex1 to binance [link] [comments]

Accidentally deleted Binance regenerating code on Google Authenticator but still have backup code

I accidentally deleted my regenerating code on Google Authenticator for Binance. I saved the 2FA Backup Code though, but it's not working when I try to use it to sign in to my account. Can you help? I sent you a ticket submission to your inbox here on Reddit @Symbiotic_bnb-angel
I'm also wondering if there's a way to disable and then re-enable the Google Authenticator using my backup code so I can have new regenerating codes on GAuth for Binance?
submitted by VikingMac to binance [link] [comments]

Help: My son is locked out of his Binance account.

I set up a Binance account 2 years ago for my kid - it was supposed to be a long-term savings scheme for him.
Unfortunately, he managed to lose his 2fa key. We tried the Binance 2fa recovery system. We received this failure message back from Binance customer support:
"Reset Google Authenticator Fail
Hello, your Google Authenticator reset application is denied. The reason: The applicant does not meet the age requirement, please resubmit application."
Why are they asking us to resubmit the application? It makes absolutely no sense! We could try this process again - but he's still going to be less than 18 years old. Is there any way to reset the 2fa for an account-holder who doesn't meet the age restriction.
Is there any way to recover this account? When we initially set up his Binance account there didn't seem to be an age restriction policy. The policy seems to have changed sometime after the account was created.
If we cannot recover the account, is there a way to cancel the account and have the funds sent to some other account? Is there anything at all I can do to recover my son's assets?
submitted by salimfadhley to binance [link] [comments]

I made a big mistake. I got a new phone and reset my old one without thinking about the google authenticator. What do i do?

submitted by hopper28755 to binance [link] [comments]

Anyone else had issues with binance customer service getting back to them? I bought a new phone so had to email binance to reset my 2FA verification. Sent them my piks with my license and also picture of me holding note. Locked out of acct and stressed. I need reassurance please!

submitted by jimmyjames0100 to Iota [link] [comments]

Cant login to binance / 2fa

After a phone reset - I don't have binance in my google authenticator any more. In order to set it up again, I need to log into binance. I'm unable to login to Binance though - because I need a 2fa code from Authenticator.
Any ideas? Driving me crazy. Thanks in advance
submitted by ahl33 to binance [link] [comments]

Got new phone, google auth doesn't have binance.

Sooooo....I'm on iOS.
I can't login, I need help. My google authenticator is set up on my new phone, but it doesn't have the Binance option in there to get a code for me to log in. I've gone through Binance's reset process already and submitted my ID and picture and it tells me it fails each time even though the pictures are perfectly readable.
Any ideas? No I don't have a backup key, I don't even know what that is and I didn't see one when I signed up, or if I did, I didn't know what I was looking at.
submitted by JimmyWaters to binance [link] [comments]

Binance reset 2fa problem How To Disable 2 Factor Authentication in Binance How To Disable Your 2FA/Google Authenricator On Binance How To Remove 2FA Any Exchange How To Reset Password Of Binance Account  Binance ... How To Reset Binance 2FA Google Authenticator  Binance ...

If you have installed Google Authenticator, you may proceed to the next step by clicking on the “Next” button. 5. Make sure to save the 16-digit key, which can be used to re-bind your account in case you no longer have access to your previous Google Authenticator. Nadat dit is toegevoegd aan uw Google Authenticator-app, kunt u doorgaan naar de volgende stap. Stap 3 - Maak een backup van de code. Op dit scherm verschijnt een reset-code voor uw Google Authenticator. Schrijf deze code op een stuk papier en bewaar deze op een veilige plaats. If you’ve lost access to your Google Authenticator app or it has stopped working, you can reset your Google Authentication by following the steps below: Navigate to Binance login page and log in with your Binance account email address and password. In the[Security verification] page, click [Lost access to verification]to go to the next step. How to reset Google Authenticator. Click "Lost Your Google Authenticator?" on Binance's website. If you have your backup key you can use it for a quick fix. If you don't click "confirm the application reset". You'll receive a confirmation email. Click "Confirm Reset" within the email. You'll be required to put in the last deposit address you used. Binance 2FA Reset. If you are using the 2FA and it got lost then you have to follow these steps to reset your 2FA in your binance account. Enter the Email address and password on the login page and for the google, authenticator key clicks on the “Lost Your Google Authenticator?”

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Binance reset 2fa problem

how to extend trial period of any software in 5 minutes - 2018 latest trick - Duration: 7:28. Trick Tell Tech Recommended for you How To Reset Password Of Binance Account. Resetting the password not necessarily do when you lost the password or someone got to know, even you can reset any... How to Reset Your Binance Two Factor Authentication (2fa) ... 7:13. Binance Two Factor Authentication Setup Guide for Beginners ... (binance) on Google authenticator after loosing device or ... How To Reset Koinex 2FA Google Authenticator Reset Binance 2FA Google Authenricator Crytpto News - Duration: 8:29. Bitcoin Basics Club 7,608 views. 8:29. How To Reset Binance 2FA Google Authenticator. If you’ve lost access to your Google Authenticator app or it has stopped working, you can reset your Google Au...

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